Best AI Customer Support

Talkdesk

AI-powered cloud contact center

Talkdesk is a cloud-based contact center platform that uses AI to automate customer service operations, including call routing, chatbots, and analytics. It's designed for businesses of all sizes that need to manage customer interactions across voice, email, chat, and social media channels.

4.5

Vapi

Build voice AI agents in minutes

Vapi is a developer platform for building, testing, and deploying voice AI agents. It provides low-latency conversational voice bots with integrations to leading LLMs and telephony providers.

4.4

Guru

AI knowledge management for support teams

Guru is an AI-powered knowledge management platform that helps support teams capture, organize, and access company information in real-time. It integrates with existing workflows and uses AI to surface relevant knowledge and answers directly within the tools support agents are already using.

4.4

Siena AI

Empathic AI customer service agent

Siena AI is an autonomous customer service platform designed to handle interactions with human-like empathy. It manages multi-channel support while maintaining brand voice and handling complex conversations.

4.4

Gorgias

AI-powered e-commerce customer support

Gorgias is a customer support helpdesk built for e-commerce that uses AI to automate responses, route tickets, and provide agents with customer context from Shopify, BigCommerce, and other platforms.

Netomi

AI customer service automation

Netomi is an AI-powered customer service platform that automates customer support interactions across multiple channels including email, chat, social media, and voice. The platform is designed for businesses looking to reduce support costs and response times while handling high volumes of customer inquiries through natural language processing and machine learning.

Help Scout AI

AI features for small team customer support

Help Scout's AI features help small support teams with draft responses, conversation summaries, and tone adjustment built into their email-based support tool.

Retell AI

Conversational voice AI for businesses

Retell AI enables businesses to build human-like voice agents for phone calls. It handles inbound and outbound calls with natural-sounding AI that can follow complex conversation flows.

Yuma AI

AI customer support agent for e-commerce

Yuma AI automates customer support for e-commerce brands by handling tickets across email, chat, and social media. It integrates with Shopify, Gorgias, and Zendesk to resolve common inquiries autonomously.

Tidio

AI customer service for small businesses

Tidio combines live chat, chatbots, and AI to help small businesses provide customer support. Its AI agent Lyro handles routine questions automatically.

Sprout Social AI

AI-driven social media management for enterprises

Sprout Social AI integrates AI and machine learning across its enterprise social media platform. It offers sentiment analysis, optimal send times, AI-powered customer care, and predictive analytics.

Ada

AI-first customer service automation

Ada is an AI-powered customer service platform that automates conversations across channels. It uses AI to resolve inquiries without human intervention.

HubSpot AI

AI tools across CRM, marketing, sales, and service

HubSpot's AI features span its entire platform — from content generation and chatbots to predictive lead scoring and customer service automation.

PolyAI

AI voice assistants for customer service calls

PolyAI builds conversational AI voice assistants that handle customer phone calls naturally. It specializes in voice-first customer service for enterprises like hotels, banking, and healthcare.

Intercom Fin

AI customer service agent

Fin is Intercom's AI agent that resolves support queries using your help center content. It hands off to human agents when needed.

Voiceflow

Build and deploy AI agents visually

Voiceflow is a platform for designing, prototyping, and deploying AI agents and chatbots. It uses a visual canvas for building conversational experiences.

Viable

AI-powered customer feedback analysis

Viable uses AI to analyze customer feedback from surveys, reviews, and support tickets. It surfaces actionable product insights and sentiment trends.

Yellow.ai

Enterprise AI-first customer service automation

Yellow.ai provides an enterprise conversational AI platform that automates customer and employee interactions across 35+ channels. It supports 135+ languages with voice and text-based AI agents.

Zendesk AI

AI-powered customer service suite

Zendesk AI adds intelligence to customer support with automated ticket routing, suggested responses, sentiment analysis, and AI-powered self-service.

Botpress

Open source chatbot building platform

Botpress is an open-source platform for building AI chatbots and agents. It provides visual flow builders, NLU, and integration options for custom conversational AI.

Cognigy

Enterprise conversational AI platform

Cognigy is an enterprise-grade conversational AI platform for building AI agents across voice and chat channels. It provides low-code tools for creating sophisticated customer service automation.

Chatbase

Custom AI chatbots trained on your data

Chatbase lets you create custom AI chatbots trained on your own data. Upload documents, websites, or text to build a GPT-powered chatbot that answers questions specific to your business.

Qualtrics AI

AI-powered experience management platform

Qualtrics AI brings artificial intelligence to its experience management platform, analyzing customer, employee, product, and brand data. It uses AI to surface insights and predict behavior across millions of interactions.

Dixa

AI conversational customer service platform

Dixa is an AI-powered customer service platform that unifies communication channels like phone, email, chat, and messaging into a single interface for support teams. It provides conversation routing, analytics, and automation tools to help businesses manage customer interactions across multiple touchpoints.

Assembled

AI workforce management for support

Assembled is a workforce management platform that uses AI to help customer support teams forecast demand, schedule agents, and optimize staffing levels. It's designed for support operations managers who need to balance service quality with operational efficiency across multiple channels like chat, email, and phone support.

Forethought

AI for customer support ticket management

Forethought uses AI to triage, route, and resolve customer support tickets. It integrates with existing helpdesks to improve response times and agent productivity.

Capacity

AI-powered support automation platform

Capacity is an AI-powered support automation platform that helps businesses automate customer service, IT helpdesk, and internal support processes through conversational AI and workflow automation. It's designed for enterprises and organizations looking to reduce support ticket volume and provide instant answers to common questions across multiple channels.

Kustomer AI

AI-powered customer service CRM

Kustomer AI combines CRM and customer service with AI-powered features. It offers intelligent routing, suggested responses, customer sentiment analysis, and conversation summarization for support teams.

Freshdesk AI (Freddy)

AI-powered customer support automation

Freshdesk AI, powered by Freddy, brings intelligent automation to the Freshdesk customer support platform. It auto-triages tickets, suggests responses, powers chatbots, and provides agent coaching.

Synthflow

No-code AI voice agent platform

Synthflow enables businesses to build AI-powered voice agents without coding. It automates phone calls for appointment booking, lead qualification, and customer support with natural-sounding AI voices.

Bland AI

AI phone calling platform for enterprises

Bland AI provides an API for building AI-powered phone agents that can make and receive calls at scale. It handles sales calls, appointment scheduling, and customer service with human-like conversation.

Verloop

Conversational AI for customer support automation

Verloop.io is a conversational AI platform that automates customer support across chat, voice, and messaging channels. It focuses on delivering personalized support experiences with NLP-powered bots.

3.9

Hiver

AI-powered shared inbox for support teams

Hiver is an AI-powered shared inbox platform that transforms Gmail into a collaborative customer support workspace, allowing teams to manage, assign, and track customer emails collectively. It enables support teams to collaborate on customer inquiries directly within Gmail while providing features like automated workflows, collision detection, and performance analytics.

3.6