Best AI Customer Support

Thankful is an AI-powered customer service platform that automates ticket resolution and provides intelligent routing for support teams. It integrates with existing helpdesk systems to handle routine customer inquiries automatically while escalating complex issues to human agents.

Dovetail is a customer intelligence platform that transforms scattered customer feedback into actionable insights. It centralizes feedback from multiple sources—calls, tickets, surveys, interviews, and reviews—into a single searchable library, then uses AI to analyze and identify patterns that drive product decisions and revenue. The platform is designed for product teams, customer success leaders, and executives who need to understand customer needs quickly and confidently. The tool combines four core capabilities: Centralize (ingest feedback from everywhere), Analyze (identify themes and opportunities), Query & Act (chat with data and generate PRDs), and Automate (use AI agents for repetitive tasks). Dovetail delivers measurable ROI with 2.3x return on investment, 30 hours of weekly time saved per user, and 66% faster shipping cycles. It's trusted by leading enterprises and highly rated on G2 (4.5/5) and Capterra (4.6/5). Dovetail empowers teams to make data-driven product decisions without guessing, turning raw customer data into strategic roadmap direction and engineering-ready documentation.

Sierra is an enterprise AI agent platform that enables companies to build, deploy, and optimize conversational AI agents across multiple channels. Built on Sierra Agent OS, the platform allows teams to create sophisticated customer experience applications without requiring extensive engineering resources. It serves large enterprises and leading brands seeking to deliver personalized, omnichannel customer interactions while maintaining quality control and measurable business outcomes. The platform combines low-code/no-code agent building with advanced optimization tools, offering outcome-based pricing to ensure ROI alignment.

Talkdesk is a cloud-based contact center platform that uses AI to automate customer service operations, including call routing, chatbots, and analytics. It's designed for businesses of all sizes that need to manage customer interactions across voice, email, chat, and social media channels.

Vapi is a developer platform for building, testing, and deploying voice AI agents. It provides low-latency conversational voice bots with integrations to leading LLMs and telephony providers.

Siena AI is an autonomous customer service platform designed to handle interactions with human-like empathy. It manages multi-channel support while maintaining brand voice and handling complex conversations.

Guru is an AI-powered knowledge management platform that helps support teams capture, organize, and access company information in real-time. It integrates with existing workflows and uses AI to surface relevant knowledge and answers directly within the tools support agents are already using.

Help Scout's AI features help small support teams with draft responses, conversation summaries, and tone adjustment built into their email-based support tool.

Gorgias is a customer support helpdesk built for e-commerce that uses AI to automate responses, route tickets, and provide agents with customer context from Shopify, BigCommerce, and other platforms.

Yuma AI automates customer support for e-commerce brands by handling tickets across email, chat, and social media. It integrates with Shopify, Gorgias, and Zendesk to resolve common inquiries autonomously.

Netomi is an AI-powered customer service platform that automates customer support interactions across multiple channels including email, chat, social media, and voice. The platform is designed for businesses looking to reduce support costs and response times while handling high volumes of customer inquiries through natural language processing and machine learning.

Retell AI enables businesses to build human-like voice agents for phone calls. It handles inbound and outbound calls with natural-sounding AI that can follow complex conversation flows.

HubSpot's AI features span its entire platform — from content generation and chatbots to predictive lead scoring and customer service automation.

Ada is an AI-powered customer service platform that automates conversations across channels. It uses AI to resolve inquiries without human intervention.

Tidio combines live chat, chatbots, and AI to help small businesses provide customer support. Its AI agent Lyro handles routine questions automatically.

Fin is Intercom's AI agent that resolves support queries using your help center content. It hands off to human agents when needed.

Voiceflow is a platform for designing, prototyping, and deploying AI agents and chatbots. It uses a visual canvas for building conversational experiences.

PolyAI builds conversational AI voice assistants that handle customer phone calls naturally. It specializes in voice-first customer service for enterprises like hotels, banking, and healthcare.

Sprout Social AI integrates AI and machine learning across its enterprise social media platform. It offers sentiment analysis, optimal send times, AI-powered customer care, and predictive analytics.

Glean is an enterprise Work AI platform that combines AI agents, intelligent assistants, and advanced search to transform how organizations access and act on information. It serves as a personal AI assistant for employees while enabling teams to build and manage sophisticated AI agents tailored to their workflows. The platform integrates across the entire enterprise tech stack—from Slack and Microsoft Teams to ServiceNow, Zendesk, and GitHub—providing a unified system of context that connects all company data and applications.

Dixa is an AI-powered customer service platform that unifies communication channels like phone, email, chat, and messaging into a single interface for support teams. It provides conversation routing, analytics, and automation tools to help businesses manage customer interactions across multiple touchpoints.

Chatbase lets you create custom AI chatbots trained on your own data. Upload documents, websites, or text to build a GPT-powered chatbot that answers questions specific to your business.

Yellow.ai provides an enterprise conversational AI platform that automates customer and employee interactions across 35+ channels. It supports 135+ languages with voice and text-based AI agents.

Cognigy is an enterprise-grade conversational AI platform for building AI agents across voice and chat channels. It provides low-code tools for creating sophisticated customer service automation.

Viable uses AI to analyze customer feedback from surveys, reviews, and support tickets. It surfaces actionable product insights and sentiment trends.

Botpress is an open-source platform for building AI chatbots and agents. It provides visual flow builders, NLU, and integration options for custom conversational AI.

Qualtrics AI brings artificial intelligence to its experience management platform, analyzing customer, employee, product, and brand data. It uses AI to surface insights and predict behavior across millions of interactions.

Assembled is a workforce management platform that uses AI to help customer support teams forecast demand, schedule agents, and optimize staffing levels. It's designed for support operations managers who need to balance service quality with operational efficiency across multiple channels like chat, email, and phone support.

Zendesk AI adds intelligence to customer support with automated ticket routing, suggested responses, sentiment analysis, and AI-powered self-service.

Freshdesk AI, powered by Freddy, brings intelligent automation to the Freshdesk customer support platform. It auto-triages tickets, suggests responses, powers chatbots, and provides agent coaching.

Bland AI provides an API for building AI-powered phone agents that can make and receive calls at scale. It handles sales calls, appointment scheduling, and customer service with human-like conversation.

Forethought uses AI to triage, route, and resolve customer support tickets. It integrates with existing helpdesks to improve response times and agent productivity.

Synthflow enables businesses to build AI-powered voice agents without coding. It automates phone calls for appointment booking, lead qualification, and customer support with natural-sounding AI voices.

Capacity is an AI-powered support automation platform that helps businesses automate customer service, IT helpdesk, and internal support processes through conversational AI and workflow automation. It's designed for enterprises and organizations looking to reduce support ticket volume and provide instant answers to common questions across multiple channels.

Kustomer AI combines CRM and customer service with AI-powered features. It offers intelligent routing, suggested responses, customer sentiment analysis, and conversation summarization for support teams.

Verloop.io is a conversational AI platform that automates customer support across chat, voice, and messaging channels. It focuses on delivering personalized support experiences with NLP-powered bots.

Dust is an operating system for AI agents that enables organizations to build, deploy, and orchestrate multiple specialized AI agents working alongside their teams. The platform safely connects agents to company knowledge, data, and tools while providing governance and control. It serves enterprise organizations across multiple departments and industries who need to automate complex workflows, improve team productivity, and safely leverage AI at scale. The platform supports AI agent creation across diverse use cases including sales acceleration, customer support automation, content generation, knowledge management, data analytics, IT support, engineering workflows, and HR processes. Organizations can leverage pre-built agent templates or create custom agents tailored to their specific needs, all unified through a centralized operating system that ensures security, compliance, and visibility.

Hiver is an AI-powered shared inbox platform that transforms Gmail into a collaborative customer support workspace, allowing teams to manage, assign, and track customer emails collectively. It enables support teams to collaborate on customer inquiries directly within Gmail while providing features like automated workflows, collision detection, and performance analytics.